(걸려 온) 전화를 처리하다 = field telephone calls

▶ field telephone calls : 걸려 온 전화를 처리(연결하거나 메시지를 받아 적어 전달하거나 하는 등의 전화업무처리)하다 - Our company provides employees to field the calls. 우리 회사는 전화상담요원을 두고 있습니다. - The BBC had to field more than 300 phone calls after last night's program. BBC방송국은 간밤의 프로그램 이후로 300통이 넘는 전화를 처리해야만 했습니다.

▶ 15. Business Phone Manners [Phone starts ringing] Louise: Okay, Jenny, come over here. It’s time to learn how to answer business phone calls. I'll show you how it's done. Watch what I do for a while, OK? Jenny: Oh, yes, I will. Louise: Hello, TomTim Trading. You’ve reached the Sales and Marketing Strategy Department. How can I help? Mr. Anderson: Hello. Could you put me though to Bob, please? Louise: May I know who’s calling, please? Mr. Anderson: It’s Miller Anderson from Diamond Head Department Store in London. Louise: Certainly. Let me see if he’s in. Please hold for a moment. Mr. Anderson: Alright. Louis: Mr. Anderson, I’m afraid he’s not available at the moment. Can I take a message? Mr. Anderson: No, I need to talk to Bob directly. Could you tell him that Miller Anderson from Diamond Head called? I’m in the office all day and it would be great if he could call me back. Louise: I’ll make sure he gets the message. Mr. Anderson: Thank you very much for your help. Louise: Glad to help, Mr. Anderson. Jenny: Wow, Louise. That was very professional. Louise: It’s no big deal, Jenny. I have spent a lot of time answering the phone and fielding telephone calls.