Story
▶ 15. Business Phone Manners
[Phone starts ringing]
Louise: Okay, Jenny, come over here. It’s time to learn how to answer business phone calls. I'll show you how it's done. Watch what I do for a while, OK?
Jenny: Oh, yes, I will.
Louise: Hello, TomTim Trading. You’ve reached the Sales and Marketing Strategy Department. How can I help?
Mr. Anderson: Hello. Could you put me though to Bob, please?
Louise: May I know who’s calling, please?
Mr. Anderson: It’s Miller Anderson from Diamond Head Department Store in London.
Louise: Certainly. Let me see if he’s in. Please hold for a moment.
Mr. Anderson: Alright.
Louis: Mr. Anderson, I’m afraid he’s not available at the moment. Can I take a message?